Privacy policy

Last updated: February 22, 2026

At Pookadai Florist Toronto, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and disclose your data when you visit pookadai.com or make a purchase from our stores.

1. Personal Information We Collect

We collect information that identifies you or can be linked to you. This includes:

Contact Details: Name, billing/shipping address, phone number, and email.
Financial Information: Payment card details and transaction history (processed securely via Shopify).
Account Information: Usernames, passwords, and shopping preferences.
Device & Usage Data: IP address, browser type, and how you interact with our floral collections.

2. How We Use Your Information

We use your data to provide a "curated shopping experience," specifically:

Order Fulfillment: To process payments, arrange shipping for your fresh flowers, and facilitate returns.
Customer Support: To be responsive to your inquiries via our specialized phone options.
Marketing: To send you updates on seasonal collections (like Diwali or Wedding specials) if you have opted in.
Security: To detect and prevent fraudulent transactions.

3. Sharing Your Information

We do not sell your personal data. We only share information with trusted partners to run our business, including:

Shopify: Our core platform provider.
Delivery Partners: To ensure your $9.99 GTA delivery arrives at the correct doorstep.
Payment Processors: To securely handle your credit card transactions.

4. Your Rights & Choices

Depending on where you live (Canada, USA, or Europe), you may have the right to:

Access or Delete the personal data we hold about you.
Correct inaccurate information.
Opt-out of marketing communications at any time.

5. Cookies & Tracking

Our website uses cookies to remember your cart items and analyze site traffic. You can manage your cookie preferences through your browser settings.

6. Security & Retention

While no system is "perfectly secure," we follow industry-standard practices to protect your data. We retain your information only as long as necessary to provide our services and comply with legal obligations.