Explore Pookadai.com: Your Ultimate Shopping Companion - FAQs & Policies
Welcome to Pookadai.com, your go-to destination for all your fashion and lifestyle needs. We understand the importance of timely delivery and have put together comprehensive policies to ensure a seamless experience for our customers.**
Shipping
Q: What are the delivery options available at Pookadai.com?
A: We offer Local Same-Day Delivery and Canada-wide and International Delivery.
Q: How does Local Same-Day Delivery work?
A: For customers within the Greater Toronto Area, we offer same-day delivery for orders placed before 10 am on business days (Monday - Friday, except Public Holidays). This service is available for a minimal fee of less than $10. Simply place your order before 10 am and select the same-day delivery option during checkout.
Q: What if I miss the same-day delivery cut-off time or need delivery on weekends or Public Holidays?
A: If you require same-day delivery on weekends or Public Holidays, or if you missed the same-day delivery cut-off time, please contact us at 416-821-9494, and we will do our best to facilitate your request.
Q: What delivery options are available for customers outside the Greater Toronto Area?
A: For customers outside the Greater Toronto Area, we offer overnight or 1-day delivery options. Simply enter your address during checkout to find out the approximate delivery cost. Please note that delivery times may vary depending on your location.
Q: How much does shipping cost?
A: Shipping costs vary depending on your location and the delivery option chosen. For Local Same-Day Delivery within the Greater Toronto Area, the fee is less than $10. For Canada-wide and International Delivery, shipping costs will be calculated based on your address during checkout.
Cancellation and Refund
Q: Can I cancel my order after it has been placed?
A: You may cancel your order within 24 hours of placing it. Please note that cancellations requested after this time frame may not be accommodated. A 5% restocking fee will be applied to all cancellations.
Q: How do I cancel my order?
A: To cancel your order, please contact our customer support team via email at [Sales@pookadai.com](mailto:Sales@pookadai.com) or through our website's contact form. Please provide your order number and the reason for cancellation.
Q: What is the refund policy for cancelled orders?
A: Refunds will be issued for cancelled orders that meet the cancellation criteria outlined above. Once your cancellation request is approved, please allow up to 7 business days for the refund to be processed. The refunded amount will be the total order value minus the 5% restocking fee.
Exceptions
Q: Are there any exceptions to the cancellation and refund policy?
A: Yes, there are certain exceptions to our cancellation and refund policy:
Custom Arrangements: Orders for custom-made arrangements may not be eligible for cancellation or refund once production has commenced. Please contact us promptly if you need assistance with such orders.
Damaged or Defective Items: If you receive damaged or defective flowers, please notify us immediately for prompt assistance. We will work swiftly to resolve the issue and ensure your satisfaction.
Shipping Costs: Please note that shipping charges are non-refundable. If a refund is issued, the cost of shipping will be deducted from the total refunded amount.
These exceptions are designed to ensure fair treatment for all customers while considering the unique nature of custom-made arrangements and addressing any issues related to product quality and shipping costs. If you have any questions or concerns regarding these exceptions, please feel free to contact us for further clarification.
In conclusion, at Pookadai.com, we strive to provide our customers with the best possible shopping experience. Whether you have questions about shipping, cancellations, refunds, or any other aspect of our service, we are here to help!